Trends in Customer Service: Understanding Customers and Investing in AI
The technologies that bring the most value to companies, where leaders expect to see gains, and an increase in investment are among the trends Gartner identified.
Pros and Cons of Consolidating Customer Service Platforms
You need to consider your customers, your size, your employees, your contact volume, your technology stack, and what customer service channels you currently utilize to make an informed decision.
3 Ways AI Empowers Customer Service Agents
AI can help you enable and empower customer service agents by giving them better tools, better intel, and a focus on higher level tasks.
Customer Service Is Too Expensive: 3 Ways to Reduce Costs
Businesses can find customer service savings either by reducing labor costs or by improving efficiency.
Reduce Contact Center Costs and Improve CX: Introducing Unified Conversational Customer Service
IT can meet competing customer service priorities by merging and integrating channels onto a single platform. We call the solution the Unified Conversational Customer Service Platform.
How Do You Reduce Contact Center Costs?
Every IT leader want to reduce contact center costs - but what is the best way to do it?
How Conversational AI Virtual Agents Can Transform the Enterprise IVR Experience
IVRs often fail to engage with the caller. Conversational AI Virtual Agents differ because, as the name indicates, they offer a personalized, conversational experience.