Director of AI-Enabled Customer Service Solutions at 1904labs
The technologies that bring the most value to companies, where leaders expect to see gains, and an increase in investment are among the trends Gartner identified.
You need to consider your customers, your size, your employees, your contact volume, your technology stack, and what customer service channels you currently utilize to make an informed decision.
AI can help you enable and empower customer service agents by giving them better tools, better intel, and a focus on higher level tasks.
Businesses can find customer service savings either by reducing labor costs or by improving efficiency.
IT can meet competing customer service priorities by merging and integrating channels onto a single platform. We call the solution the Unified Conversational Customer Service Platform.
Every IT leader want to reduce contact center costs - but what is the best way to do it?
IVRs often fail to engage with the caller. Conversational AI Virtual Agents differ because, as the name indicates, they offer a personalized, conversational experience.
After speaking with several leaders in the contact center and IT space, here are the most common top priorities we have found.
