Read our latest insights and thought leadership.
ChatGPT Has Entered The Chat and AI Will Never Be The Same
Let’s dive into what has been happening with AI recently, specifically the large language models, and more importantly why it's such a big deal for folks who want to use AI.
A Brief History of OpenAI’s Acceleration
AI is the big tech revolution we are facing - and the pace of change is only going to accelerate. OpenAI, the company behind ChatGPT, GPT-4, and Dall-E, has vastly changed the AI landscape in just 5 years. Here's how their models have developed in that time.
How to Get Started With Conversational AI For Customer Service
See the key takeaways from our Project Voice presentation, 5 Things to Consider Before Implementing Conversational AI in Customer Service.
3 Key Takeaways: The Right Vendor for Your IT Project Executive Panel
Choosing which vendor to use for your IT project can be a difficult process - and have tremendous cost impact. This decision is what our executive panel discussed at Gateway to Innovation 2023. Read the summary of the top 3 takeaways.
4 AI Mistakes That Could Waste Your Business Millions
AI is hot right now. Why is this suddenly the tech everyone is talking about? For one thing, AI has gotten significantly better, even just in the last year. With this, interest in adding AI to enterprise tech stacks has grown exponentially. But, despite what technologies like ChatGPT might suggest, you can’t just flip the switch and turn on AI if you want to achieve actual value. This is what Brandon Fischer and Kelly Hopson spoke about at Gateway to Innovation on April 26, 2023. You can view the full recording of the session, but here’s a recap of the four pitfalls to avoid and how to maximize your AI investment.
4 Things to Get Right When Implementing AI For Customer Service
AI is a hot button topic, but it isn't as simple as just turning it on for customer service.
Migrating Cognito User Pools with Amplify
Learn how to migrate Cognito user pools via CSV bulk upload method.
What to Consider Before Building a Custom Solution
Ensure your custom IT projects don't fail. Before you set your budget, commit to timelines, and start coding, there are some items you need to stop to consider, because if you don’t, you are at risk of spending time and money on a solution that no one uses or that causes you different problems up or downstream.
Why Waterfall, Scrum, and SAFe fall short in enterprise project planning
This article speaks to why Waterfall, Scrum, and SAFe don't work for quickly forecasting a project's total scope and cost - which is a major challenge for project owners and executives, particularly in an enterprise environment.
Why Stakeholder Alignment Is Critical To IT Project Success
Up to 70% of IT projects fail - and lack of alignment plays a big role. Building stakeholder alignment in your IT projects can help you stay on budget and timeline, meet business goals, and build ownership and engagement in your project's outcomes.
Trends in Customer Service: Understanding Customers and Investing in AI
The technologies that bring the most value to companies, where leaders expect to see gains, and an increase in investment are among the trends Gartner identified.
Client Story: Understanding What Work to Avoid Saves Countless Hours
Executives charged with creating custom digital solutions are faced with a seemingly endless list of decisions to make: which problems to solve, where to invest time and budget, and how to go about solving problems. Our client recently stopped to thank us for saying no to a project he wanted to pursue.
Pros and Cons of Consolidating Customer Service Platforms
You need to consider your customers, your size, your employees, your contact volume, your technology stack, and what customer service channels you currently utilize to make an informed decision.
3 Ways AI Empowers Customer Service Agents
AI can help you enable and empower customer service agents by giving them better tools, better intel, and a focus on higher level tasks.
1904Coders Enables Students to Build Their Own Apps
This past May, students had the opportunity to display the apps they came up with then, built at the1904Coders Talent Showcase held at the Central Library. Over the course of the spring semester, volunteers from 1904labs met with 6th to 8th graders and assisted them in developing a mobile app. Each class focuses on the fundamentals of software design and development techniques. By the end of the very first session, students build their own working app!