Why You Need to Improve Your Customer Service Now
Most people know customer service is bad. Here's why now is the time to fix yours - before your competition does.
Death of the Lone Wolf: How 10X Engineers Gave Way to 5Y
In the ever-evolving landscape of software companies, a momentous shift is underway. The once-celebrated "10X engineer," whose mythical prowess was extolled, has now become a subject of mockery and memes. As the industry moves beyond the age of individual heroes, I see the opportunities for a new archetype that I call the 5Y Engineer.
Deterministic Agile: The Enterprise Project Planning Method Executives Need
Where methodologies like SAFe and Waterfall fall short, Deterministic Agile is a schedule and cost forecasting method that complements current agile methods like scrum.
Working at 1904labs: Evolving our Innovation First Approach
Because some in-person work is vital to our success, we’ve evolved our Innovation First approach to include consistent core hours and in-person core meetings.
ChatGPT’s Influence on Industries
Almost everyone agrees that most industries will be affected in some way, and many will likely be disrupted, by technologies like ChatGPT. So which industries are most exposed? And which industries can leverage large language models as a competitive advantage?
Is ChatGPT a threat to Google?
Will ChatGPT eventually replace Google as the dominant search method on the internet? Should Google be worried that their long-standing reign as king of search might soon be challenged?
ChatGPT Has Entered The Chat and AI Will Never Be The Same
Let’s dive into what has been happening with AI recently, specifically the large language models, and more importantly why it's such a big deal for folks who want to use AI.
A Brief History of OpenAI’s Acceleration
AI is the big tech revolution we are facing - and the pace of change is only going to accelerate. OpenAI, the company behind ChatGPT, GPT-4, and Dall-E, has vastly changed the AI landscape in just 5 years. Here's how their models have developed in that time.
How to Get Started With Conversational AI For Customer Service
See the key takeaways from our Project Voice presentation, 5 Things to Consider Before Implementing Conversational AI in Customer Service.
3 Key Takeaways: The Right Vendor for Your IT Project Executive Panel
Choosing which vendor to use for your IT project can be a difficult process - and have tremendous cost impact. This decision is what our executive panel discussed at Gateway to Innovation 2023. Read the summary of the top 3 takeaways.
4 AI Mistakes That Could Waste Your Business Millions
AI is hot right now. Why is this suddenly the tech everyone is talking about? For one thing, AI has gotten significantly better, even just in the last year. With this, interest in adding AI to enterprise tech stacks has grown exponentially. But, despite what technologies like ChatGPT might suggest, you can’t just flip the switch and turn on AI if you want to achieve actual value. This is what Brandon Fischer and Kelly Hopson spoke about at Gateway to Innovation on April 26, 2023. You can view the full recording of the session, but here’s a recap of the four pitfalls to avoid and how to maximize your AI investment.
4 Things to Get Right When Implementing AI For Customer Service
AI is a hot button topic, but it isn't as simple as just turning it on for customer service.
Migrating Cognito User Pools with Amplify
Learn how to migrate Cognito user pools via CSV bulk upload method.
What to Consider Before Building a Custom Solution
Ensure your custom IT projects don't fail. Before you set your budget, commit to timelines, and start coding, there are some items you need to stop to consider, because if you don’t, you are at risk of spending time and money on a solution that no one uses or that causes you different problems up or downstream.
Why Waterfall, Scrum, and SAFe fall short in enterprise project planning
This article speaks to why Waterfall, Scrum, and SAFe don't work for quickly forecasting a project's total scope and cost - which is a major challenge for project owners and executives, particularly in an enterprise environment.