Customer Service on the Brink of Transformation
With customer demands higher than ever before and the pressure to cut costs, customer service is poised for massive transformation. And now, the technology is here to make major improvements quickly. But many organizations are struggling to realize value from implementing tools like AI into their customer service operations. The key is to pick the right use cases best suited to AI and that can prove ROI early on.
Why Read This Guide
If you're a leader responsible for the contact center in a large enterprise and you have been thinking about how you can use AI for self-service, then this is the guide for you. We will explore the mistakes executives often make when instituting AI for self-service, how you can avoid them to achieve faster ROI, and what you need to know to select the best use case for self-service.