Recap: Why Contact Center Transformation With AI Is More Than Tech
Carol Righi and Tom Thelen discuss why conversational UX design is so important in contact center AI transformation.
The Five Ss: Locking Down a Design in #HCDAgile
To prepare for the Five Ss, get the right people in the room: the key people who understand the nature of the activity you are going to prototype.
How HCD Infused Agile + Decision Science Helps Companies Succeed
Our definition of decision science is simple: It’s a practice in which machines help business leaders solve problems that have traditionally been solved by human judgment, intuition, and experience alone.