Consumer-focused companies have made significant investments to deliver an omnichannel service experience for their customers while improving labor efficiencies. However, challenges remain in attaining desired levels of digital containment, and customers are often faced with a disjointed and less-than-ideal experience when needing real-time assistance. Is this really the omnichannel companies were aiming for?
Join us to discuss the future of customer service and how deploying AI & NLP customer experience focused solutions can lift organizations beyond disjointed omnichannel to a more seamless experience that better serves customers, enables more accessible self-service, and delivers significant business value via increased contact deflection rates. In this webinar, we will be discussing:
- How many existing customer service models unnecessarily limit how businesses can help their customers
- The attainable future of seamless customer service with AI & NLP
- How to take the next step in transforming your customer service experience model
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