AWS’s Connect tools are revolutionizing the patchwork approach to customer service. If you’re stitching together multiple platforms and services (voice, web, mobile, email, etc.) to support customer interactions, your customers feel the pain of a disjointed experience – and you’re spending too much to integrate and maintain disparate best-of-breed technology solutions.
In this webinar, we discuss how to deliver seamless, human-like conversational interactions for all channels on a single platform using the latest AI/NLP tools from AWS. Specifically, we cover:
- The challenges in customer experience, cost, and analytics that companies face as in-demand customer service channels have expanded
- How you can create a unified, AI-enabled customer service platform that brings together experience and insights to dramatically impact your bottom line
- Why this is a challenge you need to tackle