Gateway to Innovation 2022

Wednesday, May 4, 2022

9:30 am

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About the Event

The Gateway to Innovation Conference is the region’s premier single-day event designed for the IT executive community. 1904labs has a limited number of free passes for non-vendor attendees. If you're interested in attending, fill out the form to request your free pass!

Our Session

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Customer Service Is Broken - It's Time to Fix It

AWS’s Connect tools are revolutionizing the patchwork approach to customer service. If you’re stitching together multiple platforms and services (voice, web, mobile, email, etc.) to support customer interactions, your customers feel the pain of a disjointed experience – and you’re spending too much to integrate and maintain disparate best-of-breed technology solutions.

Join us to learn how to deliver seamless, human-like conversational interactions for all channels on a single platform using the latest AI/NLP tools from AWS. We will cover:

The challenges in customer experience, cost, and analytics that companies face as in-demand customer service channels have expanded
How you can create a unified, AI-enabled customer service platform that brings together experience and insights to dramatically impact your bottom line
Why this is a challenge you need to tackle now

Watch the Replay

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1904labs is a Select AWS consulting partner, focused on transforming contact centers with Amazon Connect and Lex. We build conversational Intelligent Virtual Agents that delight customers while lowering cost to serve.

Speakers

Sean Walsh

Managing Director & Co-founder at 1904labs

Sean has split his 30 plus year career between working in large organizations – IBM, Accenture, Cambridge Technology Partners, and Novell – and leading and/or co-founding several venture and private equity backed startups. He has provided solutions to Fortune 500 clients in a diverse set of industries.

In addition to servant leadership his areas of expertise include Sales, Operations, Lean Six Sigma (green belt), Agile Software Development, Human Centered Design and Service Design.

Sean is based in St. Louis and is married with three children. He is an avid runner having completed 17 marathons overall which includes a streak of seven straight Boston Marathons (2012 thru 2018). He is also on the board of the Cortex Innovation Community.

Brandon Fischer

Practice Director, Decision Science & Data Engineering at 1904labs

Brandon has spent his career in the data science and analytics space both as an executive and expert Data Scientist, leading teams and building machine learning capabilities for enterprise brands. With experience driving innovation at clients in the automotive, CPG, energy, finance, pharmaceutical, technology, telecom, financial services, and travel industries, Brandon is now leading both our Data Engineering and Decision Science practices to bring his expertise in analytics, machine learning, and AI to all our customer engagements.

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