Most organizations now have the technology to deliver effective customer service across mobile, voice, web, and social channels. But many are missing out on the insights they could be gathering from these channels. By cataloguing and analyzing interactions, businesses can use the insights they gather to better serve their customers and their business.
New AI/ML tools available from AWS such as Amazon Connect Contact Lens, Voice ID, and Wisdom, have the capabilities to deliver deep, actionable insights about your customers and what is and isn’t working in your customer service channels. Join us for a webinar where we’ll walk through practical ways to start applying AI to measure and immediately improve your contact center experience - for your customers and your business.