The customer service call experience contains friction points for both customers and businesses alike. AI tools, specifically Conversational Virtual Agents, can address many of these challenges, but the technology is new and not yet widely adopted, meaning businesses are missing out on higher customer satisfaction and lower contact center costs. Where are these friction points that can be addressed with Conversational Virtual Agents, and which ones can have the biggest impact for your business and customers?
What you'll get out of this webinar:
- An understanding of the current caller journey state and where friction typically exists
- Use cases where leveraging Conversational AI Virtual Agents can relieve those friction points to have the greatest impact
- The benefits Conversational AI Virtual Agents can bring for both your callers and your business