This event has passed but the recording of our session is coming soon!
About The Event
Project Voice 2023: The World of Conversational AI is the main conversational AI event in the United States, with presentations spanning voice, chat, and text-based AI from April 24-26.
The event featured the newly-formed Conversational AI Leadership Council. The Council's members signed the new Ethics and Integrity Charter around LLM-based AI models.
Our Session
5 Things to Consider Before Implementing Conversational AI in Customer Service
2:40-3pm EDT, Monday, April 24
Conversational AI can improve the customer experience and reduce costs, but not every use case will return ROI or even prove effective. Understanding the limits of the technology, how people use it, and how it fits into your organization are crucial to achieving scalable value.
So how do you implement it, and what results can you realistically expect? Hear Director of Practices and Solutions, Michael Ricks-Aherne and AI-Enabled Customer Service Solution Owner, Jay Garvey share their experience, including our work with Amazon’s Ring, on how, when, and why you should implement conversational AI.
