Pros and Cons of Consolidating Customer Service Platforms
You need to consider your customers, your size, your employees, your contact volume, your technology stack, and what customer service channels you currently utilize to make an informed decision.
Customer Service Is Too Expensive: 3 Ways to Reduce Costs
Businesses can find customer service savings either by reducing labor costs or by improving efficiency.
Reduce Contact Center Costs and Improve CX: Introducing Unified Conversational Customer Service
IT can meet competing customer service priorities by merging and integrating channels onto a single platform. We call the solution the Unified Conversational Customer Service Platform.
Designing Wally: Creating 1904labs’ Own Intelligent Virtual Agent
The team started creating Wally, our Intelligent Virtual Agent, by determining what questions he should answer - and how to answer them.