Why You Need to Improve Your Customer Service Now
Most people know customer service is bad. Here's why now is the time to fix yours - before your competition does.
Trends in Customer Service: Understanding Customers and Investing in AI
The technologies that bring the most value to companies, where leaders expect to see gains, and an increase in investment are among the trends Gartner identified.
Pros and Cons of Consolidating Customer Service Platforms
You need to consider your customers, your size, your employees, your contact volume, your technology stack, and what customer service channels you currently utilize to make an informed decision.
3 Ways AI Empowers Customer Service Agents
AI can help you enable and empower customer service agents by giving them better tools, better intel, and a focus on higher level tasks.
Reduce Contact Center Costs and Improve CX: Introducing Unified Conversational Customer Service
IT can meet competing customer service priorities by merging and integrating channels onto a single platform. We call the solution the Unified Conversational Customer Service Platform.
How Do You Reduce Contact Center Costs?
Every IT leader want to reduce contact center costs - but what is the best way to do it?
How to Create Your Own Contact Center with AWS in Minutes
Learn how to set up your very own call center to automate answers to repetitive questions.
Our G2I Session Takeaways: Customer Service is Broken
Read about the key takeaways from our presentation at Gateway to Innovation, including how poor customer service impacts both your customers and your business.
Join Us At Gateway to Innovation 2022!
We’re sponsoring Gateway to Innovation 2022. We’ll also be presenting again this year and hope you'll join us!
Recap: Harness Customer Insights With AI In Your Contact Center
Learn how leveraging AI in your contact center opens a world of data and gives you customer insights that extend throughout your business.
Upcoming Webinar: Harness Customer Insights With Contact Center AI
Watch our experts discuss how AI can unlock customer insights that can deliver true business value, what metrics you should be measuring, and the challenges to be ready for.
Recap: Enhance the Customer Service Journey With AI
The current caller customer service journey is fraught with friction points. We discuss how to use IVAs to alleviate the friction.
Designing Wally: Creating 1904labs’ Own Intelligent Virtual Agent
The team started creating Wally, our Intelligent Virtual Agent, by determining what questions he should answer - and how to answer them.
Upcoming Webinar: How to Lower Contact Center Costs and Improve the Customer Service Journey
Hear from our experts on how you can improve the caller journey and lower costs at the same time with intelligent virtual agents.