Read our latest insights and thought leadership.
How "Confirmation Bias" Impacts our Decisions
Everyone draws conclusions based on their experiences and "Confirmation Bias." The big question is how can we prevent our confirmation bias from impacting our conclusions. There are lots of books and expert insights on how to solve this thorny question but here are some basic steps that may help along the way.
Customer Service Is Too Expensive: 3 Ways to Reduce Costs
Businesses can find customer service savings either by reducing labor costs or by improving efficiency.
Reduce Contact Center Costs and Improve CX: Introducing Unified Conversational Customer Service
IT can meet competing customer service priorities by merging and integrating channels onto a single platform. We call the solution the Unified Conversational Customer Service Platform.
How Do You Reduce Contact Center Costs?
Every IT leader want to reduce contact center costs - but what is the best way to do it?
Students have “Real Work Day” at 1904labs
1904labs recently hosted 18 Ali Academy scholars participating in Real Work Days summer camp. During their visit, students ages 9 through 16 took part in interactive sessions to learn best practices for building slide decks and how to create their own smartphone app.
What “Growth Culture” Means at 1904labs
At 1904labs, growth culture is about continuous learning, feedback and collaboration, and balancing psychological safety and challenges.
How to Create Your Own Contact Center with AWS in Minutes
Learn how to set up your very own call center to automate answers to repetitive questions.
The St. Louis Post-Dispatch Has Named 1904labs a 2022 Top Workplace in St. Louis!
The St. Louis Post-Dispatch has named 1904labs a 2022 Top Workplace in St. Louis!
Why Self-Documenting Code Still Needs Comments
Comments in your code provide context. Research shows that context can support learning and learning is the pathway to understanding.
Intent, Software, Experience, and Architecture
Why don’t I make my own community? Somewhere focused where people can freely share their thoughts on game development.
Our G2I Session Takeaways: Customer Service is Broken
Read about the key takeaways from our presentation at Gateway to Innovation, including how poor customer service impacts both your customers and your business.
Matt Scaperoth Receives 1904labs Tickled Pink Award
At 1904labs, we publicly recognize the efforts of our coworkers with a pink feather. Feathers can be given whenever someone goes above and beyond, whether that’s assisting a coworker lift furniture or helping think through a suitable solution for a complex project. The annual Tickled Pink award goes to the person who receives the most feathers throughout the year.