Note: This webinar has now occurred. Please see the replay at this link.
High costs and a poor experience for customers and agents alike have many call center executives looking to undergo a contact center transformation. Many are considering leveraging AI with their contact center due to its ability to improve the customer (and agent) experience, lower costs, and open up revenue opportunities.
However, while the promise of AI and chatbots is inviting, these solutions are a large investment. Your specific business needs mean you often won’t get value right out of the box either, and this is causing a lot of leaders to pause. To realize value, you need to focus heavily on how to solve your specific problems rather than just the technology itself.
It is with this in mind that at our upcoming webinar, Contact Center Transformation With AI: Why Technology Is Not Enough, we will examine how you do the groundwork to ensure you get the most out of your contact center investment. Specifically, Tom Thelen, Director of AI Enabled Customer Service Solutions at 1904labs, and Carol Righi, Solution Methodology and Research Lead at 1904labs, will discuss:
- How to understand the needs of your people and your business for Conversational AI Virtual Agents
- What you need to think about in terms of customer experience and conversational design
- How to get to the initial solution design and make it actionable for your IT team