Read our latest insights and thought leadership.
Use ol-kit, the open-source React and OpenLayers mapping component toolkit, to add a map to your React app for free.
Watch our experts discuss how AI can unlock customer insights that can deliver true business value, what metrics you should be measuring, and the challenges to be ready for.
The current caller customer service journey is fraught with friction points. We discuss how to use IVAs to alleviate the friction.
The team started creating Wally, our Intelligent Virtual Agent, by determining what questions he should answer - and how to answer them.
Wally is our brand new Conversational AI Virtual Agent and is happy to help callers with any issue they may have.
Regular one-on-one meetings are the most valuable coaching tool in a manager or servant leader's toolkit. Here are some best practices.
Hear from our experts on how you can improve the caller journey and lower costs at the same time with intelligent virtual agents.
Carol Righi and Tom Thelen discuss why conversational UX design is so important in contact center AI transformation.
In this webinar, we will discuss how to realize value out of a contact center investment.
Carol Righi and Jeremy Chu recently presented on the important principles of Conversational UX Design.
Agile Engineering Lead Josh Fischer presented at the recent ApacheCon on working on a project in the Apache Incubator through the lens of his work with Heron, a real-time, distributed, fault-tolerant stream processing system.
IVRs often fail to engage with the caller. Conversational AI Virtual Agents differ because, as the name indicates, they offer a personalized, conversational experience.
After speaking with several leaders in the contact center and IT space, here are the most common top priorities we have found.
Watch Nick Rafferty's journey from student to full-time Data Engineer.
Matthew “Coach” Carter is developing Guild Simulator; an idle video game that combines two things he loves -- video games and making things.
