Remote Delivery: 3 Keys to Success

July 22, 2020
Aug 11, 2022
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Remote Delivery: 3 Keys to Success

Working remotely in today's world can be challenging.

Over the last several years, many industries have been moving to embrace a remote workforce with mixed results. The rise of COVID-19 has not only accelerated this need but changed the employment landscape overnight.

Traditional command-and-control organizations are perhaps the hardest hit by this situation. These organizations have long held the view that an on-premises (“butts in seats”) approach is a necessary part of their success. As a result, many companies were caught off guard by the transition to remote. They are creating new systems from scratch to accommodate how their people work, the processes needed, and of course, the tools and infrastructure to support remote work. For the IT groups within these organizations, they are rethinking everything about how to design, build, and deploy IT solutions. Whether those solutions are software, data platforms, or data science, the old way is no longer effective.

To be successful at designing, developing, and deploying IT solutions remotely, there are three components companies need to tackle.

1. The success or failure of projects comes down to the people a company hires and how they are treated.

Organizations that hire people based on technical skill set alone are setting themselves up for failure. There is considerable research that shows that the “butts in seats” form of management backfires. The lack of autonomy, mastery, and purpose leads to low productivity and a lack of engagement. This is especially true when the traditional oversight model is disrupted, and you must accelerate remote delivery. 

To create a successful remote workforce, employees need more than raw technical skills. They need to be given a purpose, a goal, and the flexibility to do what is needed to reach that goal. In other words, they need to have a startup mindset that is shared and embraced by their organization.

2. Alongside the right people, you need to provide your team with a solution delivery approach that is remote ready

You may think we are referring to Waterfall software development lifecycle as an approach that is not remote ready, but this would apply to any and all software development processes. However, even Agile shops face similar problems if there’s an absence of an Agile mindset or understanding of the process. In both cases, this can result in people fighting the process or being unable to fully understand and embrace it.

The Cognitive Drive to Simplicity

One of the reasons that complex processes fall apart is because humans are wired to understand the world around them in as simple terms as possible. Cognitive science research has shown that people want to organize many inputs into small chunks, random stimuli into patterns, and open-ended facts into closed concepts. In short, our brains like things to be simple.

Software development teams are often unnecessarily burdened by process. By having to work through a complex development process, time and focus are taken away from delivering value. If you add the need to negotiate that process remotely, it can create a challenge that can be incredibly difficult to overcome.

The Agile Advantage

Fortunately, Agile processes, when properly implemented, mitigate most process-related issues. The reason for this is simple: Agile was designed to be as simple and lean as possible from its inception. In other words, it was designed to be easy to understand and simple to operate, even in a remote environment. Simple elements like stand-up meetings help keep a remote workforce aligned while other ceremonies directly support project goals. 

Even so, you have to ensure these processes are effective in a remote setting. Stand-ups are used to breed accountability between team members and create an opportunity for individuals to ask for help. In a remote setting, it’s much easier to avoid accountability. It's easier to evade your teammates’ eyes when saying you were unable to meet commitments. It’s also much harder to ask for help. Make sure these elements are still hardwired into your process.

3. Finally, your people need the right tools and technology to deliver remotely.

With the restrictions imposed by COVID-19 and the need to be remote, developers, designers, researchers, managers, and executives alike will have to get their jobs done using virtual alternatives to in-person meetings and on-site development. In some cases, this could represent extensive infrastructure changes by an organization to allow for remote workers to connect to company assets. In other instances, this could expose the need for virtual tools such as JIRA to track and report on a team's work-in-progress when they are remote. There are so many tools out there to enable virtual collaboration and remote delivery. How do you choose the right ones?

Choosing the Right Tools to Delivery Remotely

While it is possible to get quality work done without these tools, the right tool can improve understanding, build trust, increase alignment, and in turn, accelerate development. 

The first thing to remember is that a tool that is not used correctly or fully will not add much value. For example, JIRA, Trello, and Rally are all effective tools for handling and managing backlogs, but only if everyone on the team uses them the same way. If time is spent on work that isn't in the tool's backlog, then it will give you an incomplete picture of what's accomplished.

Second, when selecting tools for remote delivery and collaboration, ask yourself what problem each tool is helping you solve. At the same time, what problems will using this tool create? For example, a video conferencing tool may solve the problem of remote conferencing. But if the infrastructure or service is slow and the experience is poor, it may cause more problems. 

Equipping your workforce to deliver effectively while remote is both challenging and complex. We consider ourselves fortunate to work for a company that has been delivering high quality solutions to our clients using a remote delivery model since its inception. In short, 1904labs helps build the right things the right way even in a remote setting.

We hope these tips also help you make the transition to remote delivery.